If it’s time to replace your company’s existing phone system you have more choices than ever before. If you’re considering a cloud telephony solution, there are some things you need to be aware of when evaluating a provider.

Here are some considerations when choosing the best cloud telephony provider for your business.

Service Quality and Proven Reliability

The most important factor of your cloud telephony solution is high uptime and reliability. Your business relies on communicating with vendors and customers, clearly and reliably. Can your provider ensure that you’ll have high audio quality on your calls? Check out your provider’s status page.

Security and Industry Compliance

The next step is to make sure your cloud telephony provider meets industry standards for security and compliance. Look for:

• HIPAA Compliance: Vital for voice and fax service for healthcare providers. 

• ISO/IEC 20071: This is the global standard for security threat response.

PCI Compliance: Incident response plans to protect your privacy and data.

Features and Integration

Check to see whether your potential provider offers and provides call encryption. Encrypted calls allow the use of Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) for high-grade security on every call.

Do you have business needs that can be resolved by adding a cloud telephony solution to your toolkit? This is where features and system integrations come in. Do you make a lot of outbound calls, or receive many inbound calls? Does your business have multiple locations? Are your customers in Canada or international? These are a few things to consider when looking at features. Ask your potential provider how they can accommodate your needs.

Be sure your chosen provider is not reselling someone else’s solution as this could cause a delay in resolving issues should they arise. A provider that has a broad knowledge of IT in addition to telephony could be a huge asset to your business should an issue develop in another part of your infrastructure.

At hubTGI, we offer a number of solutions including cloud telephony that can take your business communications to the next level.

Not sure if a cloud telephony solution is right for your business? Give us a call and we’ll be pleased to answer any questions you have!

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