The automation of repetitive business processes has been growing in recent years. Applying machine learning models and artificial intelligence are clever additions that allow organizations to tackle problems beyond automating simple repetitive tasks.
Machine learning (ML) uses artificial intelligence (AI) to help systems to make decisions and learn without being specifically programmed to do so. For example, ML can move robots beyond simple tasks, allowing them to execute and perform jobs that previously needed human decision-making. AI can also improve data integrity, give structure to unstructured data sources, increase business insights, and improve automated execution.
Process Automation with Machine Learning
The use of ML is expanding rapidly, helping organizations to solve real-world issues. Machine learning works by encapsulating large amounts of data and using it to create a mathematical model. ML is useful in situations where large amounts of historical data can be used to predict or make a decision in a specific area. Unlike an algorithm, ML uses a knowledge base to reach its conclusion.
Process automation started with robotic processes automating step-by-step workflows into a single platform. The majority of applications use software bots that automate processes based on pre-defined criteria. As processes become more complex, AI technology like machine learning began to impact the field. As more training and learning is applied, the machines can get closer to reading, and learning like humans.
Applying ML to Process Automation
The simplicity that a workflow or process can be automated is the technology’s biggest strength. However, a process cannot be automated if it requires decision-making supported by knowledge application. Adding machine learning to the automation process can assist in creating a knowledge base based on historic data that can then be accessed for decision-making and prediction.
Integrating Machine Learning with process automation results in stronger solutions. Many makers of robotic process automation are working to include machine learning to broaden the capabilities of their products.
Improving the Process
Algorithms for machine learning can be used to improve the delivery of automated services. Machine learning models can be employed for error management and are often used to minimize the need for complex code and to optimize runtime.
Attended automation or Remote Desktop Automation (RDA) uses software bots that work alongside with people to help in the decision-making process, helping them make better decisions. Machine learning can also absorb data from several sources in real-time, allowing software robots to assist in determining the next step in a workflow.
Process automation technologies are continuously evolving, and their impact will grow in the future. As a result, organizations that invest in the technology will experience a worthwhile improvement over formerly manual processes allowing your team to be more productive.
About hubTGI
hubTGI is a Canadian-owned Managed Services provider that offers Print Services, Workflow Solutions, Managed IT, Cybersecurity Solutions, Cloud Services and VoIP to help their customers control costs, secure their data and make their people more productive.
For the latest industry trends and technology insights visit hubTGI’s Resources page.
